Software Engineer (Support and Maintenance) Job – 5 Posts
- Job TypeContract
- QualificationBA/BSc/HND
- Experience6 years
- LocationNairobi
- Job FieldICT / Computer
Job Description
- As a Software Engineer (Support and Maintenance), you will report to the Technical Manager (Technical Operations) and oversee system support, troubleshooting, and maintenance. You will manage IT operations, call centers, and security operations to ensure smooth system functionality.
- Key responsibilities include resolving technical issues, implementing support control measures, and enforcing best practices. You will document issues, provide reports, and ensure compliance with service-level agreements. Strong problem-solving and communication skills are essential.
Key Responsibilities
- Coordinate and oversee end to end implementation on Project integrated support call center, Network Operation Center, Security Operation Center and IT operation Centre;
- Coordinate and Lead the Support and Maintenance of the systems to ensure they meet system requirements and achieve overall project goals;
- Implement Support control measures to ensure project deliverables meet the required standards;
- Ensure the support of Product/Services produced by respective team, enforcing best Practices;
- Undertake System testing for every System after deployment and submit monthly support report;
- Develop and roll out an integrated support process that embeds service level agreement in all aspects of a System/Service;
- Conduct detailed troubleshooting using appropriate tools and techniques to resolve technical support issues;
- Handle complex technical issues escalated from initial troubleshooting that require deeper expertise;
- Provide clear, professional communication regarding the status of their support issues, including regular updates on progress and resolutions;
- Create and maintain documentation of support issues, resolutions, and processes for the knowledge base. Prepare regular and ad hoc reports on quality support activities, issues resolved, and incident trends, providing insights to management for decision-making.
- Prepare regular and ad hoc reports on quality support activities, issues resolved, and incident trends, providing insights to management for decision-making.
Required qualifications, Skills and Experience
- At least six (6) years relevant work experience in IT system Support and maintenance;
- Bachelor’s Degree in any of the following disciplines: – Computer Science, Information Technology, Digital Health, Health Informatics, or equivalent qualifications from a recognized institution;
- Membership to the relevant professional body where applicable;
- Core competences including high professional and ethical standards; strategic thinking, analytical mind, interpersonal and communication skills.
Method of Application
Background and Context
The Ministry of Health (MoH) is the Government body whose key mandate is to build a progressive, responsive and sustainable healthcare system for accelerated attainment of the highest standard of health to all Kenyans as enshrined in the Constitution of Kenya 2010.
The Ministry is undertaking an elaborate process to digitize its health ecosystem; a key enabler towards realization of Universal Health Coverage; through the Digital Health Agency (DHA), a body established under Part II of the Digital Health Act of 2023; with the mandate to develop, operationalize and maintain a secure, compressive and integrated health system through management of the core digital health systems and infrastructure.
The State Department for Medical Services has entered into an agreement with Safaricom Consortium for Provision of Healthcare Information Technology Digitalization for Universal Healthcare Project and has set up a Project Management Office to oversee the implementation of the project.
The Project seeks to recruit qualified and competent persons to fill vacant positions in the Project Management Office on a two-year contract (renewable) as shown below.
Please Note:
- Candidates should provide all the details requested for in the advertisement. It is an offence to include incorrect information in the application. Details of academic and professional certificates not obtained by closure of the advert should not be included.
- Only shortlisted and successful candidates will be contacted.
- Canvassing in any form will lead to automatic disqualification.
- The State Department for Medical Services is committed to implementing the provisions of the Constitution – Chapter 232 (1) on fair competition and merit, representation of Kenyans diverse communities and affording equal employment opportunities to men and women, members of all ethnic groups and persons with disabilities. Therefore, people with disabilities, the marginalized and the minorities are encouraged to apply.
- Shortlisted candidates shall be required to produce originals of their National Identity Card, academic and professional certificates and transcripts during interviews.
- It is a criminal offence to present fake certificates/documents.
- Serving officers shall be required to produce the original letter of appointment to their current substantive post during the interview.
Interested and qualified? Go to Ministry of Health on kenvip-home.jkuat.ac.ke to apply